1. Introduction
- About Us: Rock Pool Dining Group operates a series of dining establishments, offering unique culinary experiences in scenic, coastal locations. Our goal is to provide you with exceptional service while ensuring your privacy and personal data are respected.
- Commitment to Privacy: We value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data.
2. Information We Collect
- Personal Information: We collect personal information when you interact with us, such as:
- Name
- Contact details (email, phone number)
- Payment details (credit card or other payment method)
- Reservation or booking details (dates, special requests)
- Dining Preferences and Special Requests: Information you provide about your dining preferences, allergies, or other special requests made during your reservation.
- Event Bookings: If you book events or private dining experiences, we may collect details such as the number of guests, dietary requirements, and event-specific requests.
- Usage Data: This includes information on how you use our website, make reservations online, or interact with us on social media. This may involve tracking data such as IP addresses, browser type, and device type.
- Cookies and Tracking Technologies: We use cookies to enhance your experience on our website, which helps us track website usage and offer personalized recommendations.
3. How We Use Your Information
- To Process Reservations and Orders: We use your data to confirm, modify, or cancel dining reservations, process payments, and provide you with a smooth dining experience.
- For Marketing Communications: If you’ve opted in, we may send promotional emails, newsletters, or special offers related to our services. You can unsubscribe from these communications at any time.
- Customer Service and Support: We use your contact information to respond to inquiries, resolve issues, and offer assistance with your bookings or dining experiences.
- To Improve Our Services: Your feedback and usage data help us improve the quality of service and tailor our offerings to better meet your needs.
- Event Planning and Coordination: For event bookings or private dining experiences, we use your information to customize the event to your preferences and ensure a seamless experience.
4. How We Share Your Information
- Third-Party Service Providers: We may share your personal data with trusted third-party partners who assist in the operation of our business (e.g., payment processors, reservation management services, email marketing platforms).
- Legal Compliance: We may disclose your data if required by law, such as in response to legal processes, court orders, or governmental requests.
- With Your Consent: We may share your personal data if you explicitly consent to it, such as for marketing or partnership offers with carefully selected brands.
5. Data Retention
- Retention Period: We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including for legal or accounting obligations. After this period, we will securely delete or anonymize your data.
- Request for Data Deletion: You may request that your personal data be deleted from our systems, subject to any legal or regulatory requirements.
6. Data Security
- Security Measures: We use industry-standard security practices to protect your personal information, including encryption, secure servers, and access controls to prevent unauthorized access, disclosure, or destruction of your data.
- Your Responsibility: You should ensure the confidentiality of your account credentials and notify us immediately of any unauthorized access to your account.
7. Your Rights and Choices
- Access and Update Your Data: You have the right to access the personal data we hold about you and request corrections if necessary.
- Opt-Out of Marketing Communications: If you no longer wish to receive marketing communications, you can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
- Request Data Deletion: You may request the deletion of your personal information, subject to our legal obligations.
8. Cookies and Tracking Technologies
- What Are Cookies?: We use cookies and similar tracking technologies on our website to provide a better user experience, track website usage, and offer targeted content.
- Managing Cookies: You can manage or disable cookies through your browser settings. However, disabling cookies may impact certain website functionalities.
9. Children’s Privacy
- Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from minors. If we discover that we have inadvertently collected data from a child under 13, we will take steps to delete such information.
10. Changes to This Privacy Policy
Effective Date: This Privacy Policy is effective as of [insert date].
Policy Updates: We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we will notify you of significant updates via email or through an on-site notification.
